Technical Support

Modified on Sun, 24 Sep 2023 at 04:39 PM

What do I do if I have questions regarding my shopping cart?

Self-help is always available by searching our knowledge base. You may also contact our support team by visiting our website and clicking on Contact Us.

What should I include in my email to technical support?

Please include the following:

1. Your merchant code.

2. Provide specific details regarding the issue, such as any error messages and the page(s) they displayed on.

3. If you are experiencing problems with the set up of "Add to Cart" or "View Cart/Checkout" buttons, include the URL to the page on your website where the buttons display. We can then view the HTML code and troubleshoot any issues.

How long can I expect to wait for a reply when emailing technical support?

We pride ourselves on helping customers as quickly as possible. Under normal circumstances, we respond to emails within 1-4 hours. If you email technical support after 10:00pm (mountain time), you may not receive a response until the following morning.

What are your technical support hours?

Please visit our website and click Contact Us for the most up-to-date office hours information.

I never got a reply to my email. What should I do?

If you have not received a response within 5 support hours, your email was misrouted or never reached our servers. We also may have replied but you did not receive our email. Verify that your email account is working properly and check your spam folder. Please resend your email from a different email account.

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