Order Status

Modified on Sun, 24 Sep, 2023 at 4:42 PM

How do I create order status levels?

To help your customers track the progress of their order, you can create order status levels (e.g., Ordered, In Process, Shipped).

1. Click on Orders in the top menu bar.
2. Click on Order Preferences.
3. Scroll down to Order Status Settings.

How do I assign an order status level to an order?

After creating order status levels, you can assign a status level to an order by following these instructions:

1. Click on Orders in the top menu bar.
2. Find the order you want to update.
3. Click on Update next to the order.
4. In the Order Information box, select the status level.
5. Click the Save button.

Do I have to update the status of each order?

No. The feature is optional and is most beneficial to companies that offer products that must be shipped or provide services that take time, beyond the date of purchase, to complete.

How do I allow my customers to check the status of their order?

You can create a "Check Order Status" form by copying the following HTML code and pasting it to a page on your web site.

<form method="post" action="https://www.ewebcart.com/105/status" target="osform"
onsubmit="javascript:window.open('https://www.ewebcart.com/105/status', 'osform', 'height=500, width=650, location=no, directories=no, status=no, menubar=no, toolbar=no, resizable=no, scrollbars=yes')">
<div style="width:475px;padding:15px;border:1px solid #999">
<p>To check the status of your order, enter the Order Number found on your receipt and your Last Name and click Continue.</p>
<table cellpadding="2" cellspacing="0" border="0" width="250">
<tr>
<td><b>Order Number:</b></td>
<td><input name="order_num" size="15" maxlength="15" value="" /></td>
</tr>
<tr>
<td><b>Last Name:</b></td>
<td><input name="last_name" size="15" maxlength="15" value="" /></td>
</tr>
</table>
<p><input type="submit" value="Continue" /></p>
</div></form>

After I ship an order, how can my customers get their UPS, USPS or FedEx tracking number?

To update the tracking number, follow these instructions:

1. Click on Orders in the top menu bar.
2. Find the order you want to update.
3. Click on Update next to the order.

In the Order Information section, enter the UPS, USPS or FedEx tracking number in the Shipper Tracking Number box. This information will be available to your customer when they check their order status.